![]() Use the tips below to troubleshoot common mobile login issues with your device and password. You can bypass the lockout by resetting your password. Locked Account For security reasons, if you enter an incorrect password five times in a row, you will be locked out of your account for an hour. including at least one uppercase, one lowercase, and one number Furthermore, the new password must be distinct from your previous five SyncOnSet passwords. Your new password must contain at least eight characters. To reset your password, follow the link in the email. If you can't remember your password, click Forgot Password? and an email with a reset link will be sent to you. Forgot Password If you try to log in and receive an incorrect password message, you are using the incorrect email address or password. Make sure that Mobile Network is turned on. In the list of applications, select SyncOnSet. Scroll down to SyncOnSet and ensure it is turned green. Cellular is the fourth option on the list. If this is the case, you will receive the following error message: 'No connection.' To test this on your device, do the following: iPhone/iPad On your iPhone, go to Settings. If this is the case, you will receive the following error message: 'No connection.' No Access to Cellular Data If you are unable to log in, your mobile device settings may be preventing the app from accessing your cellular data. You should be able to log in if your mobile browser can load a website. Connect to a strong WiFi network or look for a location with a good cellular signal. No WiFi or Cellular Signal The system cannot verify your credentials if you have a weak signal or no Internet connection. There are several reasons why you may be unable to log in to the mobile app. In particular, a Google at IU groupspace can provide a collaborative environment similar to an Oncourse project site.Troubleshoot Login Issues On The Mobile Apps Google at IU provides multiple integrated communication and productivity tools for project site work. Google at IU: Indiana University has signed an agreement with Google that provides IU students, faculty, and staff with access to G Suite for Education (formerly called Google Apps for Education).See Create a new Canvas course site or change the expiration date for a course you created. Canvas: If you're assigned the role of "teacher" in an existing Canvas course site, you can create new course sites for activities related to teaching and learning. ![]() Through IU List, you can manage mailing lists of large numbers of subscribers with customizable settings, create digests of messages, and maintain archives of past communications. IU List: IU List is Indiana University's mailing list service.For more, see Using Box as an Alternative to Project Sites. You can create files and folders, share them using a direct link, invite others to collaborate, and continue to revise and review your content. Box consolidates your content in a single location, easily accessible from anywhere, on any device. Box: The ARCHIVED: IU Box service provides a simple, secure way to share and store files and folders online, and is the preferred solution for Restricted data for non-instructional purposes.If you are working with university data classified as Restricted or Critical, be sure to review Options for storing files at IU, and see Classifications of Institutional Data. Different platforms and tools are approved for different types of data storage.
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